Every digital transformation trend must start and end with the ambition of improvising the overall stakeholder experience. This realization equates directly to the fact– Digital transformation is not only a technological shift but also is an organizational change right at the convergence of business, technology and most importantly, people.
Top Technologies That Enabled Digital Transformation
Since 2015, there has been a launch of technologies enabled digital transformation, but only a few are promising, here’s a look at them-
Chatbots (going from good to great)
It was 2018, chatbots were frustrating, but since then there has been huge progress in both sentimental analysis and language processing. If we talk about the chatbot landscape of 2020+; By adopting Artificial Intelligence and more analytical tools, chatbots will rule consumer experience and support complex enterprise functions, further improvising internal processes.
In 2018, the chatbot market, saw an increase in investments by 15.6 % i.e $ 48.2 Million, according to Gartner. At present, the market is valued at $ 190 Million and this will expand to $ 1.25 Billion by the year 2025. To put it in more confident words, Chatbots are amongst the promising technologies that enabled digital transformation. They are here to solve the challenges of customer service and deal with a growing range of queries.
Public, Hybrid, and Private- Cloud Computing
With the growing pains of cloud adoption; cloud computing has consistently evolved since 2015. Companies have now realized that they can’t choose between public, private or hybrid cloud computing, they need a mixture of all three. Be it, cloud storage, security, networking, or even application development, companies consistently change their needs, and cloud computing is promising them with a seamless, secure and streamlined experience. Companies that worship cloud- Microsoft via Azure, Amazon, Alibaba, IBM, and VMWare through their 2017 acquisition of Cloud Technology Partners.
“Cloud computing is empowering, as anyone in any part of the world with an internet connection and a credit card can run and manage applications in the state of the art global datacenters; companies leveraging cloud will be able to innovate cheaper and faster.” –Jamal Mazhar, CEO of Kaavo
Since 2017, the noise around Bitcoin price and implementation controversy has pushed Blockchain technology on the headline of every magazine, all for the worst. But ultimately, from 2019, the tech has gradually evolved from all the consistent flops and Bitcoin was finally disregarded as a representative of these amazing tech. Fast forward to 2020, Facebook now has its own currency- Libra for helping the third world countries evolve from the dirt of corruption and become connected to technologies enabled digital transformation. IBM, on the other hand, has given massive commitments to the potential of blockchain in order to better understand its applications beyond cryptocurrency.
“What IBM’s been doing as the leader in blockchain technology for the last three years is adding security and confidence to the system”- Jesse Lund-Chief of Blockchain, IBM
Machine Learning, IoT and Artificial Intelligence
The most productive combination of these three is like a technological ecstasy. But to fulfill all the paradigms, and ensure security in the IoT part, still, plenty of work is to be done in this terrain. The concepts of Smart Cities and autonomous vehicles will become a reality soon, and also only if the whole data processing is not done on the cloud. This means that the advantages of IoT and AI are not linear, and have some downsides when it comes to security. If IoT gets backed up by blockchain then the whole technological shift will be fast, super productive and revolutionary.
Even though all the above-mentioned technologies that enabled digital transformation are facing few corrective issues, the future of business stays in line with digital transformation. They have the potential to change how people interact, socialize, and work, all that’s pending is well-guided progressions. At AEOlogic, we help both our public and private sector partners to understand the benefits of these technologies. If reforming your business through digital transformation is your agenda for 2020, then do connect with us.